Terms of service
Terms and Conditions
Please read these Terms and Conditions carefully. By using this website or ordering a
product from the website, you will be deemed to accept and agree to these Terms and
Conditions. If you do not agree with any of these Terms and Conditions, do not use the
website or order products from the website. We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions for changes periodically and you continued use of this website after changes have been posted will mean that you accept and agree to the changes. If you have any questions about these Terms and Conditions or the website, please contact us at info@sophossco.com. We will respond within 1-2 Business days.
Trademark
SOPHOSSCO, and their respective designs and/or logos are either trademarks or
registered trademarks of SOPHOSSCO and may not be copied, imitated or used, in
whole or in part, without the prior written permission of SOPHOSSCO. In addition, all
page headers, custom graphics, button icons, and scripts are trademarks, and/or trade
dress of SOPHOSSCO, and may not be copied, imitated, or used, in whole or in part,
without the prior written permission of SOPHOSSCO. Pricing and product information Prices and other product information quoted on the website are subject to change from time to time without notice. The price of a product ordered by you will be the price quoted on the website (summarized in the 'checkout' page) at the time you place your order. Although we take reasonable care to ensure that prices and other product information quoted on the website are correct at the time of publication, we reserve the right to correct any publishing errors and cancel orders made at an incorrect price or with incorrect information. Prices quoted on the website are in the currency indicated (depending on your location), and may not include local taxes, which may be added as required by law, later in the billing process.
Payment
Payment methods are specified on the website and are subject to change. Payment is
due immediately when your order is placed. When placing an order on the website, you
must provide the information requested to enable payment for your order to be
processed. You warrant that any payment information provided by you is true and
correct and that you are authorized to charge the relevant payment to the selected payment method. If any taxes or duties are payable on a supply of a product ordered on the website, you must pay the applicable tax or duty in addition to the amount payable for the supply and delivery of the relevant product.
Shipping
- Shipping is free for orders over 200$ and more outside of the US.
- Free Shipping within the US.
- You will receive a tracking number once your order has been dispatched.
- All prices are inclusive of taxes.
Delivery
We ship our products to most countries. Products will be delivered to the delivery address specified in your order. Orders will be dispatched by us with in 1-2 business days or as soon as practicable after receipt of an order. Delivery dates or times indicated at the time of placing an order (if any) are approximate dates only and do not constitute a guarantee of delivery by such date. For example, in-bound customs requirements may result in delivery delays. If requested, you must provide reasonable proof of your identity and sign an acknowledgement of receipt of a product at the time the product is delivered to the specified delivery address. If you are not present at the time of attempted delivery of the product to the specified delivery address or you cannot provide reasonable proof of your identity, the delivery service may keep the product for later collection by you (if the delivery service is within a reasonable distance from the specified delivery address). You will be notified if that happens, and you must then collect the product at your own expense. If we reasonably determine that your order is not deliverable to the specified delivery address due to the address provided being invalid, lack of reasonable access to that address or there have been 3 unsuccessful delivery attempts, or you do not collect the product within 15 days after being notified that it has been kept by the delivery service for collection by you, we may cancel the order and the relevant product will be returned to us and made available for sale to other customers. In those cases, we will refund you the price you have paid for the product less packaging and delivery charges and reasonable handling costs. We reserve the right to make part deliveries of any order. Failure to make a delivery of the total order does not invalidate the contract of sale in relation to product actually delivered. You are not relieved of your obligation to accept or pay for a product because of any delay in delivery. We are not liable for any failure to deliver or delay in delivery for any reason beyond our reasonable control. If you request for your item to be left without a signature then we cannot be held responsible for missing or stolen packages. If we discover after accepting an order that we cannot deliver the ordered product, we will notify you and will be entitled to cancel the order. We will, of course, reimburse any payments you may have made to us for that order.
Orders
Once you have placed an order, you cannot change it or cancel it without our express
agreement. If we agree to alter or cancel your order, you must pay us any loss,
damage, cost or expenses incurred in relation to the change or cancellation. We reserve the right to refuse any order placed on the website or limit quantities purchased. In these cases, we will notify you and reimburse any payments made for the cancelled order. We reserve the right to cancel orders that are purchased with the intent to promote counterfeit or copied products. In these cases, we will notify you and reimburse any payments made for the cancelled order.
Liability and disclaimer of warranties
To the extent permitted by law, we exclude all warranties and guarantees (whether
express or implied by or arising under statute, common law, equity, trade custom or
usage, or otherwise), and make no representations, relating to the website or any
products supplied by us, including warranties or guarantees of acceptable quality,
merchantability and fitness for purpose. Nothing in these Terms and Conditions or any Additional Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any laws that cannot lawfully be excluded or limited, including under the US Customer Law. To the maximum extent permitted by applicable law, our liability for any failure to comply with any such right or remedy, guarantee, warranty or other term or condition is limited to (at our option): in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; and in the case of services, the supply of the services again or the payment of the cost of having the services supplied again. Except as specified in this section, to the maximum extent permitted by law, our aggregate liability, whether in contract or tort (including negligence) or otherwise, for any loss or damage of whatsoever nature in connection with products supplied to you or your placement of orders on or other use of the website will be limited to and in no circumstances will exceed the price of the product to which liability relates, but we will not be liable to you (whether in contract, tort including negligence or otherwise) for any loss of revenue, loss of income or income earning opportunities, loss of data, loss of goodwill or reputation or anticipated savings or any indirect or consequential loss or damage (even if we are made aware of the possibility of it occurring) that you suffer or incur in connection with any products supplied to you or your placement of orders on or other use of the website. The limitations and exclusions set out in this section do not apply to our liability (if any) for willful misconduct, fraud or gross negligence.
Return Policy
Due to sanitations reasons, we cannot offer returns and refunds on our sunglasses
once purchased. If the frames you receive are damaged upon arrival. We will send you
a new pair free of charge. Please notify us as soon as you open your package. Email us
at info@sophossco.com with photos attached of the damage product. Once confirmed
we will ship you a new pair. Please allow 1-2 business days for our response.
We may offer returns on unworn and unused product that is still in there packaging with 48hours. Please email us with a photo for proof of unused goods.
RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to
non-delivery or incorrect address, it will be automatically cancelled and refunded
and you will need to create another order again. You will not be refunded for the
postage as we have incurred the cost sending you the order.
IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and
customer support cannot find a solution to fulfil your order, we will offer you a
replacement order to send you the goods again.
RETURNS BY CUSTOMER: Any returned parcels sent by the customer without
acknowledgement from a member of the support team will not be
returned/exchanged or refunded. Email us at info@sophossco.com regarding any other questions.
Website content and product designs
Unless otherwise stated, the website and all information and materials on or contained
within the website (including text, graphics, logos, icons and software) are owned by us or our licensors and are protected by intellectual property rights. You may download and print copies of material of the website, but only for your own private, non-commercial use. Except as permitted by non-excludable applicable law, no part of the website (including any information or material on the website) may be reproduced, copied, published, adapted, framed or transmitted in any form or by any means without our prior written permission. Requests for permission should be directed to us at
info@sophossco.com. We reserve all rights in the website and its content not expressly
granted to you under these
Terms and Conditions.
You agree not to use the website or products purchased from us to develop any product that copies any of our product designs.
You agree not to use the website or any content on it for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal
activity or other activity that infringes the rights of SOPHOSSCO] or others.
If you make suggestions to us regarding the website or our products, that we then
adopt, they are deemed to automatically become our sole and exclusive property free
from any obligation of confidentiality to you.
Links to third party websites
The website may contain links to other websites that are not operated or controlled by
us. Those links are provided for convenience only and may not be current. Provision of
a link should not be construed as an endorsement or approval of the third-party website
by us. We are not responsible for the content of third-party websites and users access
those websites at their own risk.
License to use your posts
If you post any image or video featuring any of our products (Post) on your Instagram
page and tag @Sophossco, you:
• grant us a royalty free, perpetual, worldwide right and license to (and to
authorize others on our behalf to) share and repost the Post on our
Instagram page and use, reproduce, copy, modify, adapt, create derivative
works from, publish, distribute and display such Posts in any media and by
any means for our promotional purposes from time to time;
• consent to us using and publishing (and authorizing others to use and
publish) for the above purposes your name, image, likeness or anything else
that identifies you which is contained in the Post; and
• warrant that you have obtained all necessary licenses, consents and
approvals in relation to the Post (including intellectual property licenses and
in relation to the use of the name, image, likeness or anything else that
identifies any other person included in the Post) to permit us to deal with the
Post in the manner described above.
If for some reason you change your mind about us using a Post, it is your responsibility
to contact us. We will then remove the content where we can reasonably do so.
• grant us a royalty-free, perpetual, worldwide right and license to use,
reproduce, copy, modify, adapt, create derivative works from, publish,
distribute and display any such imagery, content or media. You agree that
we can use this content for our social media pages, email marketing and
paid advertising. We agree to remove the content upon request where we
can reasonably do so;
• consent to us using and publishing (and authorizing others to use and
publish) for the above purposes your or your client's name, image, likeness
or anything else that identifies you or your client which is contained in
imagery, content or media that features our product; and
• warrant that you have obtained all necessary licenses, consents and
approvals in relation to the imagery, content or media (including intellectual
property licenses and in relation to the use of the name, image, likeness or
anything else that identifies any other person included in it) to permit us to
deal with the imagery, content or media in the manner described above.
Privacy
INFORMATION WE COLLECT
We collect the following types of information. Information you provide us directly:
• Your email address, first name and last name when you create an account
upon checkout
• Public Information: All content shared on SOPHOSSCO is open to the
public. We do not hide or make content private in any way.
• Communications between you and SOPHOSSCO. For example, we may
send you Service-related emails (e.g., account verification,
changes/updates to features of the Service, technical and security
notices). Note that you may not opt out of Service-related e-mails.
• Your email and password are private and not available to the public.
Technical information we collect:
• Additionally, any use of SOPHOSSCO, website and/or software may result
in the collection of technical information such as your computer’s IP
address, mobile device identifier, meta data, operating system, browser
name/version, the referring web page, requested page; such information is
used to help us understand the overall usage pattern of our website and
software.
• We also use third-party analytics tools to help us measure how you use
SOPHOSSCO. These tools collect information sent by your device or our
Service, including how you like to use our software and website which can
help us in improving our Service.
• SOPHOSSCO may invite you to provide information through feedback on
features on our website or software; we may send out e-mail inviting
feedback or offering products and services; or we may ask you for
information concerning support of our products or services. Your response
to these communications may require you to submit personal information
and opinions.
HOW WE USE YOUR INFORMATION
We may use information that we receive to:
• Help you efficiently access your information after you sign in
• Remember information so you will not have to re-enter it during your visit
or the next time you visit the Service;
• Provide personalized content and information to you and others, which
could include online ads or other forms of marketing
• Provide, improve, test, and monitor the effectiveness of our Service
• Develop and test new products and features
• Monitor metrics such as total number of visitors, traffic, and demographic
patterns
• Diagnose or fix technology problems
• Automatically update the SOPHOSSCO application on your device
1. SHARING OF YOUR INFORMATION
We will not rent or sell your information to third parties outside SOPHOSSCO
without your consent, except as noted in this Policy. Parties with whom we may
share your information:
• We may share User Content not personal information with potential
business partners, service providers as a way of improving our service and
providing relevant content. This will be done under confidentiality terms.
• We may remove parts of data that can identify you and share anonymized
data with other parties. We may also combine your information with other
information in a way that it is no longer associated with you and share that
aggregated information.
• We may be required to disclose your information without your prior consent
by law for the following reasons:
o Comply with law or legal process
o Protect and defend our rights and property, or the rights and
property of a third party
o Protect us against misuse or unauthorized use of any of
SOPHOSSCO products, software, services, or other proprietary
materials
o Prevent death or imminent bodily harm. prevent and address fraud
and other illegal activity
Cookie Policy for SOPHOSSCO
This is the Cookie Policy for SOPHOSSCO, accessible from
https://sophossco,com/
What Are Cookies
As is common practice with almost all professional websites this site uses
cookies, which are tiny files that are downloaded to your computer, to improve
your experience. This page describes what information they gather, how we use
it and why we sometimes need to store these cookies. We will also share how
you can prevent these cookies from being stored however this may downgrade or
'break' certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP
Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most
cases there are no industry standard options for disabling cookies without
completely disabling the functionality and features they add to this site. It is
recommended that you leave on all cookies if you are not sure whether you need
them or not in case, they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser
(see your browser Help for how to do this). Be aware that disabling cookies will
affect the functionality of this and many other websites that you visit. Disabling
cookies will usually result in also disabling certain functionality and features of
this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
• Site preferences cookies
• In order to provide you with a great experience on this site we provide the
functionality to set your preferences for how this site runs when you use it.
In order to remember your preferences, we need to set cookies so that this
information can be called whenever you interact with a page is affected by
your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The
following section details which third party cookies you might encounter through
this site.
• Third party analytics are used to track and measure usage of this site so
that we can continue to produce engaging content. These cookies may
track things such as how long you spend on the site or pages you visit
which helps us to understand how we can improve the site for you.
• From time to time, we test new features and make subtle changes to the
way that the site is delivered. When we are still testing new features, these
cookies may be used to ensure that you receive a consistent experience
whilst on the site whilst ensuring we understand which optimizations our
users appreciate the most.
• As we sell products it's important for us to understand statistics about how
many of the visitors to our site actually make a purchase and as such this
is the kind of data that these cookies will track. This is important to you as
it means that we can accurately make business predictions that allow us to
monitor our advertising and product costs to ensure the best possible
price.
• Several partners advertise on our behalf and affiliate tracking cookies
simply allow us to see if our customers have come to the site through one
of our partner sites so that we can credit them appropriately and where
applicable allow our affiliate partners to provide any bonus that they may
provide you for making a purchase.
Indemnity
You indemnify us in relation to all loss and damage whatsoever which is suffered
(including but not limited to indirect or consequential loss) by us as a direct or indirect
result of you acting inconsistently with or breaching any part of these Terms and
Conditions or any Additional Terms due to, arising out of, or in connection with your use
of this website.
Waiver
Failure by us to insist on strict performance of any term, warranty or condition of these
Terms and Conditions or any Additional Terms will not be taken as a waiver of it or of
any of our rights, and no waiver will be taken as a waiver of any subsequent breach of
any term, warranty or condition.
Applicable law
These Terms and Conditions and any Additional Terms are governed by the United
States of America and you submit to the non-exclusive jurisdiction of the courts of and
the courts competent to determine appeals from those courts, with respect to any
dispute arising out of or in connection with these Terms and Conditions or any
Additional Terms, the website or any orders you place on the website.
Changes to these Terms and Conditions
We may change, modify, add or remove portions of these Terms and Conditions from
time to time and any Additional Terms by posting the amended version on the
website. Subsequent or continuing use of the website after any changes are made will
constitute acceptance of the changes.
If any part of these Terms and Conditions or any Additional Terms is or becomes void, it
will not affect the validity and enforceability of the remaining provisions. The void part
will be replaced by provisions that are valid and have an effect as close as possible to
the effect of the void part.
Contact details
If you have any questions about these Terms and Conditions or the website, please
contact us at info@sophossco.com. We will respond within 1-2 Business days.